If you’re trying us for the first time and aren’t totally thrilled, no stress! If your bag is at least half full and wish to return it within 60 days of your delivery date, we’ll give you a full refund minus a 15% return fee. Prefer to exchange? No problem! You can swap your original item(s) for a different flavour with a $5 shipping fee (fees waived with subscription), and you can do this up to 2 times a year.
For second (or third, or fourth, or... you get the jist!) purchases, you can only exchange an open bag for a different flavour with $5 shipping fee (unless you're subscribed, and then it's free!). You can enjoy up to 2 swaps a year.
For any order-related issues, like if you receive the wrong product or a damaged product, just let us know at info@goodprotein.ca, and we'll sort it out quickly.
Just a heads-up: Sample Packs and accessories like the Shaker Bottle are excluded from this policy.
Click here to view the complete terms & conditions of our 60-day Satisfaction Guarantee, or contact us at info@goodprotein.ca for more details!covering the return shipping.