If you’re trying us for the first time and aren’t totally thrilled, no stress! If your bag is at least half full and wish to return it within 60 days of your delivery date, we’ll give you a full refund minus a 15% return fee. Prefer to exchange? No problem! You can swap your original item(s) for a different flavour with a $5 shipping fee (fees waived with subscription), and you can do this up to 2 times a year.

For second (or third, or fourth, or... you get the gist!) purchases, you can only exchange an open bag for a different flavour with $5 shipping fee (unless you're subscribed, and then it's free!). You can enjoy up to 2 swaps a year.

For any order-related issues, like if you receive the wrong product or a damaged product, just let us know at info@goodprotein.ca, and we'll sort it out quickly.

Just a heads-up: Sample Packs and accessories like the Shaker Bottle are excluded from this policy.

Click here to view the complete terms & conditions of our 60-day Satisfaction Guarantee, or contact us at info@goodprotein.ca for more details!covering the return shipping.

On the product page, you’ll see two options: one-time purchase or subscribe & save 20%. By selecting one-time purchase, you’re ordering the blend of your choice without committing to another order. If you choose to subscribe, you’ll save 20% on every order, but need to place at least two orders before cancelling — otherwise you’ll be charged the regular price.

To put it simply, a subscription allows you to save 20% on all your orders, earn gifts and rewards and get exclusive access to new flavour launches! All it takes is signing up, becoming a subscriber and receiving at least two shipments! You can change or skip at any time, but if you cancel your subscription before your second order, you’ll be charged the regular price on your previous order.

When you subscribe, not only do you save 20%, but you’ll also be set up for automatic re-orders — so you never have to worry about running low on superfood blends. Our subscription is flexible: you can choose to receive a delivery every 30, 45 or 60 days, depending on how often you use our products. It’s easy and convenient to modify and manage your subscription; meaning you can change or skip a delivery if need be, right up until the day it’s processed.

Not necessarily. Because you choose when your orders get delivered, you’ll be charged according to your subscription details. For example, if you’re set to re-order every 45 days, you’ll be charged every 45 days.

Once you’ve logged into your account, you can control everything yourself — we promise it’s easy. Click the Delivery Schedule tab and you’ll see when your next deliveries are planned. Going on a trip and want to skip your next delivery? Easy. Click the Subscriptions tab and you’ll see all the product and subscription details; to the right of that, you’ll see an Edit button (on mobile you’ll have to swipe right, slightly). Click that and you’ll be able to change which products or flavours you receive, customize the frequency of your orders, put your subscription on pause or cancel your subscription.

Our teams work diligently to process orders as quickly as possible. Because of this rapid turnaround, we are unable to make any edits or changes once an order has been placed. However, you can still take advantage of our 60-Day Satisfaction Guarantee to make a return.

If you’ve received an order conformation for a delivery that you don’t want right away, it’s possible for us to cancel it or postpone it, as long as the order hasn’t been processed. If the order has been processed, it won’t be possible for us to cancel it.

If you’ve received an order that you don’t want, it’s possible to return it and get a refund. If you want to return an order, let us know by contacting info@goodprotein.ca and we’ll help you take care of it.

If you've benefited from an extra discount on your first subscription order, a minimum of two subscription orders are required before canceling. You can change or skip your orders at any time, but if you cancel your subscription before the second shipment has been received, you’ll be charged the regular price.

We offer free shipping on orders over $55–this equals to only two small shake bags! For orders falling under the minimum amount required, shipping starts at $10.95.

In general, your package will arrive within 3-5 days. Tracking will be provided so you can follow your package the entire time it makes its way to you!

Our shipping providers don’t require a signature upon delivery of your Good Protein order, so, if the location seems secure — or if you’ve left instructions about where to leave a delivery — the box will be left on site. If you feel it’s not ideal to have it delivered to your home when you’re not there, we recommend having it delivered somewhere else. Like, say, at work, where we’re sure your colleagues will appreciate your new, tasty — and healthy! — treats.

Unfortunately, we can't guarantee delivery to a PO box. While we use a number of different shipping providers, the vast majority of them won't deliver to a PO box.

If you're worried about delivery when you're not home, you can always leave a note for the delivery person to drop the package at a back door, or have it delivered to an office, a commercial address or a pick-up counter.