Refund policy

At Good Protein, your satisfaction is our priority. Here’s how our return and exchange process works:

First-Time Orders:

• Returns: You can return an opened or unopened bag for a full refund, as long as at least half of the product remains. We’ll provide a prepaid shipping label, but a 15% shipping and handling fee will be deducted from your refund.
• Exchanges: If you prefer, you can exchange an opened bag for a different flavour. A $5 flat fee applies for shipping the new bag (no fees if you have an active subscription). You’re allowed up to 2 exchanges per year (up to 2 items per year).

Second Purchases and Onwards:

• Exchanges Only: For subsequent orders, you can exchange an opened for another flavour. A $5 flat fee applies for shipping the new bag (no fees if you have an active subscription). You’re allowed up to 2 exchanges per year (up to 2 items per year).

Incorrect or Damaged Items:

• If you receive the wrong item or it’s damaged, contact us, and we’ll ensure you get the correct product promptly.

How to Initiate a Return or Exchange:

• Contact Us: Email our customer support team at info@goodprotein.ca.
• For Returns:
1. We’ll email you a prepaid shipping label.
2. Pack the product securely, include the packing slip, attach the shipping label, and drop it off at your nearest Canada Post location.
3. Once we receive and inspect the product, we’ll process your refund within 5 business days, minus any applicable fees.
• For Exchanges: After your request is approved, your new product will be shipped, and a $5 exchange fee will be applied (no fee if you have an active subscription).

Exclusions: Accessories like our Shaker Bottle are not covered by this policy.

Please note that requests for returns or exchanges should be done within 60 days of the delivery date. All returned items will be inspected by our warehouse team to ensure they are eligible for a refund before processing.

For any questions or assistance, please reach out to our customer support team.